Big Event Picnic Tables is proud to service all areas of Australia. Please note, that some products due to size, may not be eligible for shipping to residential locations outside of Victoria – please call us to find out more. To process your delivery, we require a street address –we cannot deliver to a PO Box. Some remote locations cannot be serviced, please check with us before ordering.
How quickly can I receive my goods?
This is dependent on our current manufacturing lead time, we make to order, with the exception of clearance products that are in stock. Please check our website or send us an inquiry for the most up to date information on our timelines.
Our shipping options include pickup, local delivery, or interstate, third party freight delivery service.
What are my Shipping / Delivery Options?
Customers are welcome to arrange their own transportation of goods. You may pick up goods from our factory located in Lilydale, Victoria. Our staff will assist you with arranging a pickup during our opening hours, weekdays 7am-5pm (Closed Wednesday). Please ensure you have a vehicle or trailer sized to carry your cargo.
We provide direct delivery service for local orders within a radius of our Lilydale factory. Delivery cost will vary and is based upon the delivery postcode. For your convenience delivery cost is calculated online at checkout. We have selected delivery days; our friendly staff will contact you to arrange a convenient day and time once your order is ready for dispatch. All local delivered orders include assembly, in some cases your order may be delivered fully assembled, larger tables will require assembly on site.
We provide direct delivery to you Australia wide, provided you have a mainland Australia or Tasmanian address. All deliveries are sent as a flatpack on a pallet, all that is needed by you is to bring the pieces together to assemble, the hard work has been done for you in our factory. Deliveries are to the kerbside, driveway, loading dock, strictly street level only and cannot be made to underground car parks as trucks cannot negotiate these. The drivers are not our employees and are not required to carry your order to your desired location or assist you with assembly. Deliveries take place during standard business hours, after hours, public holiday and weekend deliveries are not available.
What is the Cost of Interstate or Third Party Delivery?
Delivery charges are calculated on a per order basis according to weight, volume, and delivery address. If you would like an estimate of the cost of delivery, send us an inquiry with the items you would like to order.
Does someone have to accept delivery of goods and sign acceptance?
Yes. Deliveries MUST be signed for and anyone at the delivery address who receives the products shall be presumed to be authorised. Unfortunately, Big Event Picnic Tables and its carriers are not able to provide an exact delivery time but can provide an estimate of the delivery day. In the instance that someone is not at the delivery address to sign for your delivery, carriers will not wait or leave the delivery. The carrier will then organise alternate delivery which may incur a re-delivery fee, this will be on-charged by Big Event Picnic Tables to you if re-delivery is required.
Please note that the risk for loss or damaged product during transit passes to the customer upon dispatch of the product(s).
What if my delivery has not arrived?
If your delivery has not arrived, on the expected date, please contact us. Please allow three (3) additional days for any unforeseen delays.
Can I track my delivery?
It depends on who we have used as our third-party freight carrier. You will be issued via email with a tracking number when your order leaves our factory. If you want to see where your order is simply go to the linked website and enter your tracking number.
What do I do if my delivery is damaged?
Unfortunately, products are occasionally damaged in transit.
If your product arrives damaged or with a fault, please take photographs of the damaged packaging and the damage to the products. Email us within three (3) working days to let us know about the situation and include the photographs of the damage. Email us at firstname.lastname@example.org and provide:
- A detailed description of the fault and damage, and
- Photos showing the damage or fault.
If we determine that the product was damaged in transit, the type of remedy we offer will depend upon the circumstances. We will determine the outcome at our sole discretion and may offer a repair, replacement, or refund.